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Your feedback will directly influence Incommunities' AI Transparency Statement and future approach to using AI.
Artificial Intelligence (AI) is becoming part of many everyday services. It can help organisations work more efficiently and improve customer services.
For example, AI could help us:
Spot common issues in customer feedback
Identify where customers may need extra support
Help staff find information more quickly
Answer simple questions online
Improve how we plan and deliver services
We know customers may have questions or concerns about AI. That's why we want to hear from you before we take any further steps.
We would like to know:
How you feel about Incommunities using AI
What concerns you may have
What would help you trust AI
When customers should be told AI is being used
When a member of staff should always be involved
Your feedback will help us create our approach to AI and make sure customers' views are at the heart of any decisions we make.
Join our customer discussion session
We are also holding a customer discussion session about AI on 23 September 2026.
This will be your chance to:
Learn more about AI and how organisations use it
Ask questions
Share your views directly with us
Help shape how Incommunities uses AI in the future
Places will be limited, so please let us know if you would like to take part.
Before you start
The survey takes around 5 minutes
You do not need any knowledge of AI
There are no right or wrong answers
We want to hear from as many different customers as possible
Thank you for helping us shape future services.
Help shape how Incommunities uses AI
Your feedback will directly influence Incommunities' AI Transparency Statement and future approach to using AI.
Artificial Intelligence (AI) is becoming part of many everyday services. It can help organisations work more efficiently and improve customer services.
For example, AI could help us:
Spot common issues in customer feedback
Identify where customers may need extra support
Help staff find information more quickly
Answer simple questions online
Improve how we plan and deliver services
We know customers may have questions or concerns about AI. That's why we want to hear from you before we take any further steps.
We would like to know:
How you feel about Incommunities using AI
What concerns you may have
What would help you trust AI
When customers should be told AI is being used
When a member of staff should always be involved
Your feedback will help us create our approach to AI and make sure customers' views are at the heart of any decisions we make.
Join our customer discussion session
We are also holding a customer discussion session about AI on 23 September 2026.
This will be your chance to:
Learn more about AI and how organisations use it
Ask questions
Share your views directly with us
Help shape how Incommunities uses AI in the future
Places will be limited, so please let us know if you would like to take part.
Before you start
The survey takes around 5 minutes
You do not need any knowledge of AI
There are no right or wrong answers
We want to hear from as many different customers as possible