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We’d like you to join us for a review of how quickly repairs are completed. We’ll look at the time it takes from when you report a problem to when it’s fixed.
You’ll work with our In-Focus Team – a group of customers who help us improve services. For this session, we want ten customers with different experiences, so the feedback reflects everyone’s needs.
Together, we’ll go through each step of the process. You’ll look at real examples, share your views, and help us find ways to make repairs faster and easier for everyone.
The session will be at The Quays, Shipley.
We’ll start contacting customers at the end of November.
As a thank you, you’ll get a £20 supermarket voucher for taking part!
Join our Repairs Completed in Time Review
10th Dec 2025 - 10.30am - 2.30pm
We’d like you to join us for a review of how quickly repairs are completed. We’ll look at the time it takes from when you report a problem to when it’s fixed.
You’ll work with our In-Focus Team – a group of customers who help us improve services. For this session, we want ten customers with different experiences, so the feedback reflects everyone’s needs.
Together, we’ll go through each step of the process. You’ll look at real examples, share your views, and help us find ways to make repairs faster and easier for everyone.
The session will be at The Quays, Shipley.
We’ll start contacting customers at the end of November.
As a thank you, you’ll get a £20 supermarket voucher for taking part!
Repairs Completed in Time Review is currently at this stage
We’re looking for reality checkers! Join us for our ‘Repairs Completed on Time’ review on Wednesday 10 December at The Quays.
Recommendations Setting
this is an upcoming stage for Repairs Completed in Time Review
We’re reviewing all feedback. The In-Focus team will make recommendations to help drive real changes.
Final Report
this is an upcoming stage for Repairs Completed in Time Review
The final outcomes of the review are documented here. This may include a summary of all contributions collected as well as recommendations for future action.
