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Next Level Repairs Programme/
Workshop 1: Understanding Repairs

Workshop 1: Understanding Repairs

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We will use these details to confirm that you are an Incommunities customer. Your name will not be included in the survey findings.

How easy or difficult is it for you to explain what is wrong when you report a repair?

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Select option

How comfortable would you feel doing each of these?

Sending us a photo of a repair

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Showing us a repair using your phone camera

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Trying a simple check with step-by-step help from us

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During a call, a member of staff would only see what you point your camera at. You would not need to show your face, which of these would you feel comfortable trying, with step-by-step help from us?

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Bleeding a radiator

Trying to clear a blocked sink

Resetting a boiler

Replacing a seal around a bath or sink

Checking the fuse box to see if a switch has tripped

I would not feel comfortable trying any of these

Not sure

Choose all that apply.

What would you need to feel comfortable trying a simple check?

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Clear steps to follow

Pictures or a short video

Speaking to a member of staff

Help during a phone or video call

Knowing it was safe to try

Knowing I would not make the problem worse

Knowing I would not be charged or blamed if it did not work

Being able to choose not to do it

Help using a phone or computer

Something else — please tell us.

Choose up to three.

Which answer is closest to how you feel?

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10.

Is there anything else you would like us to know about reporting a repair or helping us understand what is wrong?

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Taking part in the workshop

11.

Would you like us to contact you about taking part in Workshop 1 on Thursday 30 July 2026?

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We may not be able to offer a place to everyone, but we will let you know if a place is available.

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