You said, we listened


Lots of our customers have been involved in consultations about our services, had input, and helped us make improvements to the services that we provide.

Their feedback has been used to make improvements and changes that should hopefully have a positive impact on all customers’ lives.


You said
We listened
You asked us to replace CCTV signs with new ones that have contact number & contact name on
New signs have been created and are being put up in each high-rise block


You said
We listened
We want to see you out in our communities

Hubs have been opened in: Kirklees, Allerton, Keighley - more are to be opened


You said
We listened
You asked us if the Tenant Satisfaction Measure results be communicated via various methods, for people that may not use/have access to the website
Tenant Satisfaction Measures published in October 24 newsletter - customers have an accessible format


You said
We listened
You said it would be helpful to have open days on retrofitting works for customers who may have concerns
There is now a calendar of retrofit open days where customers are kept informed about updates of the works and have the opportunity to ask questions


You said
We listened

Provide more information about when our grass will be cut

Notices have been put up in all blocks with both the grass cutting and cleaning schedule



Lots of our customers have been involved in consultations about our services, had input, and helped us make improvements to the services that we provide.

Their feedback has been used to make improvements and changes that should hopefully have a positive impact on all customers’ lives.


You said
We listened
You asked us to replace CCTV signs with new ones that have contact number & contact name on
New signs have been created and are being put up in each high-rise block


You said
We listened
We want to see you out in our communities

Hubs have been opened in: Kirklees, Allerton, Keighley - more are to be opened


You said
We listened
You asked us if the Tenant Satisfaction Measure results be communicated via various methods, for people that may not use/have access to the website
Tenant Satisfaction Measures published in October 24 newsletter - customers have an accessible format


You said
We listened
You said it would be helpful to have open days on retrofitting works for customers who may have concerns
There is now a calendar of retrofit open days where customers are kept informed about updates of the works and have the opportunity to ask questions


You said
We listened

Provide more information about when our grass will be cut

Notices have been put up in all blocks with both the grass cutting and cleaning schedule


Page last updated: 05 Dec 2024, 02:06 PM