You said, we listened

Lots of our customers have been involved in consultations about our services, had input, and helped us make improvements to the services that we provide.

Your feedback has been used to make improvements and changes that should hopefully have a positive impact on all customers’ lives. Here are some recent changes to our services!

Repairs:

You said	We listened
You asked for better communication when repairs need to be rescheduled.	We now do sample checking in the planning team to improve the quality of communication when a repair is rescheduled. Find out more about repairs here.

Money Matters:

You said	We listened
You asked for an easier way to request school uniform and food parcels from the Money Matters team.	We have changed the self-referral form, adding a tick box to request these items directly. You can access this on our website.

Block safety:

You said	We listened
You said it would be helpful to re-introduce block inspectors, to feel more safe in your home.	Our Building Safety Group monitors block safety, join here. Each high-rise block will also have its own designated website.

Estate Services:

You said	We listened
You asked for windowsills to be included in the standard cleaning service in communal spaces.	We have introduced this, and customers now benefit from cleaner communal areas with more attention to detail.

Days of Action:

You said	We listened
You asked for smaller neighbourhoods to have more visibility in our Days of Action.	We have shared a timeline of our Days of Action planned for the year, in a range of different areas. You can view this and get involved here.

Damp and mould:

You said	We listened
You asked for more helpful information on our website about damp and mould.	Our website now includes hints and tips in the 'Looking after your home in winter' section. You can view this here.