Workshop 3 - Self-Service and Digital Access

What is your full name?

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Maximum 255 characters

0/255

What is the first line of your address?

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Maximum 255 characters

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We will use these details to check that you are an Incommunities customer. Your name will not be included in the results.

Reporting repairs

How do you usually report a repair?

* required

By phone

Online

By email

In person

Through a family member, friend or support worker

I have not reported a repair before

Something else (please tell us)

Choose one answer.

If you could choose, how would you like to manage repairs?

* required

Mostly online

A mix of online and talking to someone

Mostly by talking to someone

I would always want to talk to someone

Choose one answer.

Using online services

How confident do you feel using online services?

* required

Very confident

Quite confident

Not sure

Not very confident

Not at all confident

Choose one answer.

What would help you feel more confident using online services?

* required

Easy training sessions

Short video guides

Simple step-by-step guides

Help from staff

Help from family or friends

Access to a computer, tablet or smartphone

Better internet access

Being able to talk to someone if I need help

Nothing, I already feel confident

Something else (please tell us)

Choose all that apply.

Which repairs would you be happy to report online?

* required

Leaking tap

Blocked sink

Broken door handle

Broken light fitting

Fence or gate repair

Damp or mould

Heating problem

Electrical problem

Broken window

None of these

Something else (please tell us)

Choose all that apply.

What would make it easier for you to report a repair online?

* required

Clear step-by-step instructions

Being able to upload photos

Being able to upload videos

Clear information about what happens next

Confirmation that your repair has been reported

Help if you get stuck

Being able to use a mobile phone

Save your progress and come back later

Something else (please tell us)

Choose three most important answers.

What would you like to do online when managing a repair?

* required

Book an appointment

Change an appointment

Cancel an appointment

Check the progress of a repair

Get updates about a repair

Upload photos or documents

Send a message about a repair

View previous repairs

Something else (please tell us)

Choose up to three answers.

10.

Have you used a website or app that made it easy to report a problem, book an appointment or manage a service online?

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Maximum 5,000 characters

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Please tell us about it. What did you like about it? What made it easy to use?

11.

What does a good online repairs service look like to you?

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Maximum 5,000 characters

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Please tell us in your own words. You could tell us about booking appointments, checking progress, getting updates, or anything else that is important to you.

Taking part in the workshop

12.

Would you like us to contact you about taking part in Workshop 3: Self-Service and Digital Access on Wednesday 26th August?

* required

Yes, please contact me

No, thank you