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Workshop 2: Communicating with Customers

Workshop 2: Communicating with Customers

What is your full name?

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Maximum 255 characters

0/255

What is the first line of your address?

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Maximum 255 characters

0/255

What matters most to you when we contact you about a repair?

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Knowing my repair has been reported

Knowing what happens next

Being told if an appointment changes

Knowing who is coming to my home

Being able to speak to someone

Getting updates until the repair is finished

Something else (please tell us)

Choose up to three.

What would help you feel confident that someone visiting your home works for Incommunities?

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ID badge

Incommunities uniform

Incommunities vehicle

Text message before arrival

Photo of the operative before they arrive

Phone call before arrival

Security code or password

Something else (please tell us)

Choose up to three.

Which is the best way for us to contact you about repairs?

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Phone call

Text message

Letter

Customer portal

No preference

Choose up to two

What could we do to make repair information easier for everyone to understand?

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Information in different languages

Someone to translate

Easy Read information

Large print letters

British Sign Language (BSL)

Audio information

Video guides

Text messages

A named person to help

Something else (please tell us)

Choose all that apply.

What does good communication about repairs look like to you?

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Maximum 255 characters

0/255

For example, you might tell us about updates, appointment information, speaking to staff, or anything else that matters to you.

Would you like us to contact you about taking part in Workshop 2: Communicating with Customers on Thursday 13th August?

* required*

Yes, please contact me

No, thank you

We may not be able to offer a place to everyone, but we will let you know if a place is available.